Exchange Policy
At 1:9 Perfumery, we carefully inspect and pack every fragrance before dispatch to ensure it reaches you in perfect condition. Due to the personal and hygienic nature of perfumes, we follow the exchange guidelines below.
Eligibility for Exchange
An exchange may be requested if:
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You received the wrong perfume or product.
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The product arrived damaged, broken, or leaking.
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The product has a manufacturing defect.
Please contact us within 48 hours of delivery to request an exchange.
Conditions for Exchange
To be eligible:
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The product must be unused and unopened.
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The perfume should remain in its original packaging.
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The original packaging, labels, and accessories should be retained.
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You may be required to provide clear photographs or a video of the product and packaging for verification.
Non-Exchangeable Products
For hygiene and safety reasons, we generally do not accept exchanges for perfumes that have been opened, sprayed, used, or tampered with, unless the product was received damaged, defective, or incorrect.
Exchanges based solely on personal fragrance preference or the way a scent smells on an individual's skin may not be accepted.
Exchange Process
Once your request is received, our team will review the details and verify the issue. If approved, we will provide instructions for returning the product.
After the returned product is received and inspected, an eligible replacement will be dispatched, subject to product availability.
Product Availability
If the requested replacement is unavailable, we may offer an alternative resolution, such as a replacement with another eligible product or a refund, depending on the circumstances.
Important Note
We recommend recording an unboxing video when opening your order, particularly if the package appears damaged. This may help us verify any damage or missing items and process your request more efficiently.
For any questions regarding exchanges, please contact 1:9 Perfumery through the contact details provided on our website.