At 1:9 Perfumery, we carefully pack every order to ensure your fragrances reach you safely and in perfect condition.
Order Processing
Orders are carefully prepared and dispatched within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
Once dispatched, orders are generally delivered within 3–7 business days, depending on your location and courier service availability.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. We may also offer free shipping on selected orders or promotional periods.
Order Tracking
Once your order has been dispatched, you will receive tracking details where available. You can use these details to follow your package until it reaches you.
Delivery Delays
While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to weather, courier issues, holidays, or circumstances beyond our control.
Damaged or Incorrect Orders
If your package arrives damaged or you receive an incorrect product, please contact us as soon as possible with your order details and photographs of the package/product. We will review the issue and assist you with the next steps.
For any shipping-related questions, please contact our customer support team.