At 1:9 Perfumery, we want you to be completely satisfied with your purchase. Since perfumes are personal-use products, we maintain a simple policy to ensure product quality and hygiene.
Returns
Returns may be accepted if the product arrives damaged, defective, leaked, or incorrect. To be eligible, please contact us within 48 hours of delivery with your order details and clear photographs or videos of the product and packaging.
Products must be unused and in their original packaging wherever applicable.
Damaged or Incorrect Products
If you receive a damaged or incorrect perfume, please contact our customer support team. After verification, we may offer a replacement or refund, depending on the situation and product availability.
Non-Returnable Products
For hygiene and safety reasons, opened, used, sprayed, or tampered perfume bottles cannot be returned or exchanged unless the product itself was defective or damaged upon delivery.
Refunds
Once your return request has been approved, the refund will be processed to your original payment method. The time taken for the amount to reflect in your account may depend on your bank or payment provider.
Order Cancellation
Cancellation requests should be made as soon as possible after placing an order. Once an order has been dispatched, cancellation may no longer be possible.
How to Request a Refund or Return
Please contact our customer support team with your order number, reason for the request, and photographs/videos where applicable. Our team will review your request and guide you through the process.
Note: This policy can be customized according to your actual return window, refund process, and applicable consumer laws.